Thank you for shopping with Leona Chic! We aim to provide a smooth and efficient shopping experience with reliable shipping to your location.
1. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays. Once your order is confirmed, we will begin preparing it for shipment. Please note that processing time may vary depending on the volume of orders, but we aim to ship all orders as quickly as possible.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight and destination of your order. You will see the total shipping charge before finalizing your order.
3. Delivery
We provide worldwide shipping and aim to ensure your order reaches you safely. Delivery timeframes depend on your location and the shipping service selected. If you have any questions regarding your shipment, feel free to reach out to us at [email protected].
4. Order Tracking
Once your order has shipped, we will send you a tracking number to help you track your package’s journey. Please check your email for the shipping confirmation and tracking details.
5. Missing or Lost Packages
If your package is marked as delivered but you have not received it, please contact our customer support team at [email protected] within 7 days of the delivery date. We will assist in investigating the issue with the carrier and provide guidance on the next steps.
6. Address Accuracy
Please ensure that your shipping address is correct before finalizing your order. We are not responsible for any delays or issues caused by incorrect shipping details.