At Leona Chic, we want you to be completely satisfied with your purchase. If you’re not satisfied with your order, we offer a simple and straightforward returns and refunds process.

1. Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be in its original, unworn, and unwashed condition, with all tags attached.

Steps to Return an Item:

  1. Contact us at [email protected] within 30 days of receiving your order to initiate the return process.

  2. Please include your order number, the items you wish to return, and the reason for the return.

  3. You will be provided with return instructions. The customer is responsible for return shipping costs unless the item is damaged or incorrect.

2. Refunds

Once we receive the returned item, we will inspect it to ensure it meets the conditions for a refund. If eligible, we will issue a refund to the original payment method within 7-10 business days.

3. Non-Refundable Items

Some items are non-returnable and non-refundable, including:

  • Final sale items

  • Gift cards

  • Items with hygiene seals that have been opened

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will provide a full refund or replacement.